We're still relatively a new shop, but I recently got a friend on board to help with customer support. Rare for an introvert to have a friend right? But when we do, we buff it out by working together and being productive.
Anyways, we want to do our best with customer support. Hence, if you send us an email, please title them accordingly:
1) For presales questions: Use Presale Question as your subject line.
We will answer any questions you have and if there's a custom order you want, just let us know.
2) For shipping, tracking or update questions: Use Order Update as your subject line.
Right now, you can actually track your orders here when you get emailed your tracking info: global.cainiao.com
3) For Return/Exchange: Use Return or Exchange Inquiry as subject line
At Introvert Palace, we believe that everyone can express themselves in ways they are meant to. If your product was received with any defects or unsatisfied with the product, do send us a message within 14 days window with proof and Introvert Palace is happy to send you an exchange product.
Our contact is: Introvertunite@outlook.com.
We do our best to get back within 2-3 days aside from the weekends.